Freshdesk AI
AI features inside Freshdesk customer support software
- Pricing
- freemium
- From
- See site
- Free tier
- Yes
What we think
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What readers think
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Best for
Customer support teams already using or evaluating Freshdesk who want to know what AI features come with it.
What it is
Freshdesk AI refers to the generative AI capabilities Freshworks adds to its Freshdesk customer service products. Freshdesk itself is a helpdesk for ticketing, self-service and reporting, and the pricing page lists it alongside Freshdesk Omni, Freshchat and Freshcaller under customer service. The pages reviewed do not describe the individual AI features, so the specific capabilities and their limits cannot be stated here.
Best forCustomer support teams already using or evaluating Freshdesk who want to know what AI features come with it.
Features
Helpdesk and ticketing
Freshdesk is described as helpdesk, ticketing, self-service and reporting software.
Omnichannel support
Freshdesk Omni is described as omnichannel customer service software.
Generative AI
The pricing page says Freshworks products are 'supercharged with generative AI', but does not list which AI features Freshdesk includes.
Bots and messaging
Freshchat covers bots and messaging for small, medium and enterprise businesses.
Voice contact center
Freshcaller is listed as a voice service and contact center product.
AI features bundled into Freshdesk, Freshworks' helpdesk and ticketing product for customer support teams.
Pros
- •Freshdesk is listed as a customer service product covering ticketing, self-service and reporting.
- •A free starting option is advertised on the pricing page.
- •Freshworks offers related products for chat, voice, ITSM and CRM alongside Freshdesk.
Cons
- •The homepage did not load readable content, so only the pricing page could be used.
- •No Freshdesk plan names or prices appear on the page reviewed.
- •The page does not list which AI features Freshdesk includes or how they are priced.
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